Responsible Gaming
Our Commitment to Safe Gambling
At onapromise.uk, we believe that gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and providing support to all our users.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. We take age verification seriously and conduct checks to ensure all users meet this requirement. If you are under 18, please do not attempt to access betting services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Spending more money on gambling than you can afford
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount spent
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, education, family, or social commitments
- Borrowing money to fund gambling
- Continued gambling despite negative consequences
- Failed attempts to reduce or stop gambling
- Using gambling to escape problems or difficult emotions
Self-Help Tools
Most responsible betting operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you're willing to spend daily, weekly, or monthly
- Loss Limits: Cap the maximum amount you're prepared to lose in a given period
- Reality Checks: Receive periodic reminders of how long you've been gambling and how much you've spent
- Time-Out/Pause: Take a break from gambling for a set period without closing your account
- Self-Exclusion: Voluntarily exclude yourself from gambling for a defined period
We encourage you to use these tools as part of your responsible gambling practice.
Support and Resources
If you're struggling with gambling, professional support is available. Please reach out to one of these trusted organisations:
United Kingdom
- GamCare – Free, confidential support for problem gambling
www.gamcare.org.uk
Telephone: 0808 802 0133 (free and confidential) - GamStop – The National Self-Exclusion Scheme for Great Britain
www.gamstop.co.uk
Self-exclude from all licensed online gambling operators with a single registration - Gamblers Anonymous – Peer support meetings across the UK
www.gamblersanonymous.org.uk - National Debtline – Free debt advice if gambling has caused financial problems
www.nationaldebtline.org
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Take Action Today
If you or someone you know is struggling with gambling, please seek help immediately. Problem gambling is a serious issue, but recovery is possible with the right support. Whether you use self-help tools, speak to a counsellor, or call a helpline, reaching out is the first step towards regaining control.
Remember: gambling should be fun and entertaining. If it's causing you stress, financial hardship, or affecting your relationships, it's time to get help. You are not alone.