Responsible Gaming
Gambling Should Be Entertainment
At onapromise.uk, we believe betting should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Gambling always carries risk, and the odds are designed so that, over time, players lose more than they win.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
In the UK, you must be 18 years of age or older to gamble legally. We are committed to preventing underage gambling and take this responsibility seriously.
If you are under 18, or if you know of someone underage who is gambling, please do not use our services and report this concern to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can develop without you realizing it. Below are common warning signs. If you recognize any of these behaviours in yourself or someone else, please seek help immediately:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding gambling: Keeping your gambling secret from family and friends
- Loss of control: Difficulty stopping or limiting your gambling
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Increasing amounts: Needing to gamble with larger sums to get the same excitement
- Financial problems: Using savings, borrowing money, or going into debt to gamble
- Mood changes: Becoming irritable or anxious when not gambling
- Lying about gambling: Dishonesty with loved ones about the extent of your gambling
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
Self-Help Tools and Protections
Most reputable betting operators offer tools to help you maintain control of your gambling. Take advantage of these features:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a limit on the amount you're willing to lose
- Reality Checks: Receive reminders about how long you've been gambling and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling sites
- Time-Out: Take a cooling-off period from gambling
- Account Closure: Permanently close your account if you wish to stop gambling
We encourage you to use these tools proactively as part of your responsible gambling strategy.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Here are the main support organizations for the UK and beyond:
United Kingdom
GamCare
Free, confidential support for problem gambling in Great Britain. Offers counselling, support groups, and practical advice.
Telephone: 0808 8020 133 (free and confidential)
GamStop
The National Self-Exclusion Scheme for online gambling. Register to exclude yourself from all licensed UK online gambling operators for a period you choose (6 months to 5 years).
Gamblers Anonymous
A fellowship of individuals helping each other to recover from gambling addiction. Meetings held throughout the UK.
Australia
Gambling Help Online
Free, confidential counselling and support for problem gambling across Australia.
Canada
Responsible Gambling Council
Evidence-based information and resources for responsible gambling in Canada.
United States
National Council on Problem Gambling (NCPG)
Free, confidential support available 24/7 via the National Problem Gambling Helpline: 1-800-522-4700.
Text support also available: Text "NCPG" to 765701.
Germany
Bundeszentrale für gesundheitliche Aufklärung (BZgA)
German centre for health education providing resources and support for problem gambling.
International
If you are in a country not listed above, please search for local problem gambling support services or contact your national health authority for referrals to appropriate resources.
If You Need Help
There is no shame in asking for help. Problem gambling is a recognized issue that affects many people, and professional support is available and effective.
If you or someone you care about is struggling with gambling, please take action today:
- Contact one of the support organizations listed above
- Speak to your GP or a mental health professional
- Use self-exclusion tools immediately
- Reach out to a trusted friend or family member
Help is available. You are not alone.